Hotel Policies

Check-in and check out:

Check-in time at our Nantucket hotel is 3 pm. If you should arrive earlier, we will make every effort to accommodate you when possible. We will gladly store your luggage until check-in time. Check-out time is 11 am.

Rates, taxes, and gratuities:

Rates do not include a 11.7% Massachusetts room occupancy tax and are subject to change without prior notice. Gratuities for the chambermaids are not included in the room rate.

Minimum stay:

In the summer, we generally require a 3-night minimum during the weekend and a 2-night minimum during the week. Minimum stays may also apply at other times of year. Call for details, as smaller slots are often available.

Deposits:

A deposit equal to the first 3 nights lodging, or 50% of any stay longer than 6 nights, is required to confirm reservations. The balance is due on arrival.

Cancellations:

For all cancellations, regardless of circumstance, a 10% service charge will be retained by the Veranda House. For cancellations made within 15 days of your scheduled arrival, you will be held financially responsible for your entire reservation, unless the Veranda House can fill the vacancy. Changes of reservation date or early departure are treated as cancellations and will carry the same fee. You are, however, always welcome to send a friend or a family member in your place. Because we are a small hotel, cancellations affect us significantly, therefore we must abide by our policy in all circumstances.

Travel Insurance:

We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. The Veranda House will be happy to supply your travel insurance company with any needed documentation regarding our policy and about your reservation. For insurance information please visit: www.insuremytrip.com

Group Cancellations:

Group reservations consisting of four (4) or more rooms are final and deposits are completely non-refundable.

Additional guests:

There is a $35 nightly charge for a third room-occupant.

Children:

We accept children age 10 and older.

Smoking:

The Town of Nantucket does not allow smoking in public places. The Veranda House complex is completely non-smoking.

Pets:

We do not allow pets at this time.