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Hotel Policies
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Hotel Policies

The Veranda House Hotel Collection Policies

Check-In / Check Out

Check-in time at our Nantucket hotel is 3 PM. If you should arrive earlier, we will make every effort to accommodate you when possible. We will gladly store your luggage until check-in time. Check-out time is 11 AM.

Rates, Taxes & Gratuities

Rates do not include an 11.7% Massachusetts room occupancy tax and are subject to change without prior notice. Gratuities for the chambermaids are not included in the room rate.

Minimum Stay

In the summer, we generally require a three-night minimum during the weekend and a two-night minimum during the week. Minimum stays may also apply at other times of year. Call for details, as smaller slots are often available.

Deposits

A deposit equal to the first three nights lodging, or 50% of any stay longer than six nights, is required to confirm reservations. The balance is due before departure.

Cancellations

For all cancellations, regardless of circumstance, a 10% service charge will be retained by The Veranda House. For cancellations made within 15 days of your scheduled arrival, you will be held financially responsible for your entire reservation, unless the Veranda House can fill the vacancy. Changes of reservation date or early departure are treated as cancellations and will carry the same fee. You are, however, always welcome to send a friend or a family member in your place. Because we are a small hotel, cancellations affect us significantly, therefore we must abide by our policy in all circumstances.

Travel Insurance

We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. The Veranda House will be happy to supply your travel insurance company with any needed documentation regarding our policy and about your reservation. For insurance information please visit: www.insuremytrip.com

Groups and Group Cancellations

We reserve the right to limit event/group reservations in order not to impact the experience of our returning guests.

Group reservations consisting of four (4) or more rooms are subject to our normal cancellation policy as stated above except that a 30 day cancellation notification is required.

Additional Guests

There is a $35 nightly charge for a third room-occupant.

Children

We accept children age 10 and older.

Smoking

The Town of Nantucket does not allow smoking in public places. The Veranda House complex is completely non-smoking.

Pets

We do not allow pets.